Service Coordinator with a skilled trades background

Are you passionate about creating structure, maintaining oversight, and ensuring that tasks are completed efficiently and to a high standard? Do you have a background in the skilled trades and want to use your experience in a coordinating role? Then you might be the one we’re looking for as our new Service Coordinator.

About us
We are a growing company specializing in building, furnishing, and servicing stores for both national and international retail chains. We take responsibility for the entire process – from concept and planning to final delivery. We are committed to high quality and close customer dialogue, and we take pride in delivering great work – always on time.

About the role
As a Service Coordinator, you will be responsible for the planning and coordination of service tasks in our clients’ stores across countries. You will be based at our headquarters in Esbjerg and work closely with customers, technicians, and our internal departments. It is therefore important that you thrive in a role as a liaison between many stakeholders and can build strong relationships and communicate across international organizations.

Your main responsibilities will include:

• Receiving inquiries from customers via phone and email
• Planning and coordinating service tasks, including ad hoc, urgent, and scheduled annual inspections
• Having technical and financial responsibility for your own service assignments and smaller projects
• Ensuring documentation and quality in all tasks
• Supporting our project managers across the organization in connection with service tasks
• Strengthening customer relationships and expanding our service portfolio

We imagine that you:

• Have a skilled trades background and understand technical installations in retail environments, such as ventilation systems, roller shutters, etc.
• Have experience with coordination, planning, or customer service
• Are structured and able to maintain an overview
• Communicate clearly and solution-oriented – both verbally and in writing
• Are a team player who takes pride in delivering excellent service and ensuring satisfied customers

We offer:

• An independent role in a dynamic company where there’s a short path from idea to action
• Exciting projects and the opportunity to shape your own tasks
• An informal and collaborative work culture
• A flexible work environment, including the possibility of working from home when needed
• Salary based on qualifications, a pension scheme, and health insurance

Does this sound like something for you?
Send your application and CV to casper@terpandco.com as soon as possible. We are conducting interviews on a rolling basis and aim to hire soon, but we’re also willing to wait for the right candidate.
If you have any questions, feel free to contact Casper Feldberg at +45 30253095.